Shipping & Returns Policy

1. Shipping Options

Standard Shipping:

• Delivery in 3-7 business days
• $4.99 flat rate
• Free on orders over $50
• Tracking number provided

Express Shipping:

• Delivery in 1-3 business days
• $9.99 flat rate
• Order by 12pm EST for same-day processing
• Includes full tracking

2. Processing Times

• Regular orders: 1 business day
• Weekends/holidays excluded
• High-demand periods: +1-2 days
• You’ll receive shipment confirmation email

3. Delivery Areas

We currently ship to:

• All Canadian provinces
• Major urban centers
• Rural areas (additional fees may apply)
• No PO Boxes (except via Canada Post)

4. International Shipping

Currently unavailable – Canada only

5. Order Tracking

• Tracking number emailed upon shipment
• Allow 24 hours for carrier updates
• Contact us if no movement after 3 days
• Check with local post office if undelivered

6. Returns Policy

Eligible Returns:

• Unopened, unused items
• Within 30 days of delivery
• Original packaging required
• Proof of purchase needed

7. Return Process

1. Contact customer service
2. Receive return authorization
3. Ship items to provided address
4. Refund processed within 5 business days

8. Non-Returnable Items

• Opened food/treats
• Prescription items
• Used grooming products
• Clearance/sale items

9. Refund Methods

• Original payment: 5-10 business days
• Store credit: immediate
• Exchanges: processed after return received

10. Damaged/Incorrect Items

Contact us within:

• 48 hours for damaged goods
• 7 days for wrong items
  Include photos of issue for fastest resolution

11. Holiday Shipping

Recommended Order Deadlines:

• Christmas: Dec 15
• Easter: March 25
• Thanksgiving: Oct 5
  Earlier for remote locations

12. Carrier Information

We primarily use:

• Canada Post
• Purolator
• UPS
  Carrier chosen based on destination

For complete shipping details and real-time rate calculations, please proceed to checkout. All delivery estimates begin after order processing is complete.